Starting October 23, 2025, California Lifeline is introducing a new “Consent to Transfer” process. If you’re moving your Lifeline benefit from one provider to another, this change adds an extra layer of protection to make sure your transfer is intentional and secure.
Think of it as a digital handshake — a clear, verifiable “yes” from you before your benefit moves anywhere. It is designed to stop mix-ups, prevent fraud, and give you more control over your account.
At IM Telecom, we believe that every subscriber deserves a smooth, transparent experience — no confusion, no red tape, and no surprises. Transferring your Lifeline benefit is still simple, and we’re here to help. We’ll guide you every step of the way so you can get connected faster, easier, and stress-free.
“Consent to Transfer” is a safeguard — a way to confirm that you, the account holder, truly want to move your California Lifeline benefit from your current provider to a new one. It’s a verification step that protects you from unauthorized or accidental changes.
In the past, some transfers could be initiated without clear proof that the subscriber agreed. This new process fixes that by requiring explicit, trackable consent. In other words, it ensures that your benefit moves only when you say so — and not before.
At IM Telecom, we see this as a positive step forward — more transparency, more trust, and more confidence for everyone who depends on Lifeline service to stay connected.
The new Consent to Transfer rules officially take effect on October 23, and they introduce a few extra steps to make sure every Lifeline transfer is verified and intentional.
Here’s what’s new:
These updates add a layer of clarity to the process, helping prevent unauthorized transfers and reducing the confusion that sometimes happens when multiple providers try to process a benefit at once.
At IM Telecom, we’ve already updated our systems and training so the transition will be smooth, secure, and straightforward. You’ll still enjoy the same quick enrollment process — now with even stronger protections behind the scenes.
This change impacts everyone involved in the Lifeline transfer process, not just subscribers:
In short, this update helps make sure everyone’s on the same page — subscriber, agent, and provider alike. At IM Telecom, we welcome these changes because they support what we already strive for every day: a service experience built on clarity, accuracy, and trust.
Before you start your Lifeline transfer, gather a few key details to make the process quick and easy:
Your current provider’s name.
Not sure who your current provider is?
A valid ID
Your consent and signature
During the transfer, you’ll provide an electronic handwritten signature confirming that you authorize the move.
Make sure your name, address, and other personal info match exactly what’s on file with California Lifeline. Even a small typo can delay your transfer.
When you have these details ready, the transfer process is quick and secure — and IM Telecom’s support team is always here if you need help along the way.
The new Consent to Transfer process might sound fancy, but in practice, it’s straightforward and designed to protect you. Here’s exactly what happens from start to finish:
Step 1: Start your transfer
Begin with your new provider — online, in-store, or through a field agent. If you’re joining IM Telecom, our team will guide you through each step and handle the tech stuff behind the scenes.
Step 2: Identify your current provider
You’ll select your current provider from a drop-down list or menu. (Don’t guess — verify by dialing 611 or checking your Lifeline portal if you’re unsure.)
Step 3: Review and consent
You’ll read a short statement that outlines what it means to transfer your benefit and confirm that you want to move forward.
Step 4: Sign to authorize
Provide your handwritten e-signature — this is your official “yes” to transfer your benefit.
Step 5: Submit and wait for confirmation
Once you’ve signed and submitted, your new provider (hopefully us!) will process the transfer. You’ll receive confirmation when it’s complete or a quick follow-up if extra info is needed.
That’s it! Most transfers go through smoothly, and you typically won’t lose service during the process. Your current provider will stay active until your new one officially takes over — so you stay connected every step of the way.
Want to get through your transfer on the first try? Follow these quick tips:
Confirm your current provider before starting.
Don’t assume — double-check by dialing 611 or calling the TPA Support Line.
Match your info exactly.
Use the same name, date of birth, and address that appear on your official Lifeline record.
Write your signature clearly.
If you’re signing on a touchscreen, take your time so it’s legible and complete.
Watch for soft stops.
If the system detects another active benefit, follow the prompts carefully or call support for help.
Tip: Our agents are trained specifically on the new Consent to Transfer process. If anything feels confusing, reach out — we’ll walk you through it so your transfer finishes cleanly and quickly.
At the end of the day, this update is about you — your consent, your protection, and your peace of mind. California Lifeline’s new Consent to Transfer process ensures that your benefit moves only when you authorize it.
At IM Telecom, we’re proud to stand for transparency, trust, and total subscriber control. When you transfer your Lifeline benefit with us, you’re choosing a provider that values your time, respects your choices, and makes staying connected easy.
So when October 23 rolls around, you can rest easy knowing IM Telecom is already prepared. We’ll handle the details, guide you through each step, and make sure your transition happens smoothly — because your connection should always work on your terms.
Join IM Telecom today and let’s make your transfer quick, secure, and stress-free.
