Federal Lifeline Overview

A Brief History

The program originated in 1985, under the Reagan Administration, when the Federal Communications Commission (FCC) recognized that low-income families needed financial assistance to keep basic telephone service. Initially, Lifeline discounts covered landlines, but over the years, it expanded to include wireless and broadband internet services, reflecting the growing importance of digital communication in everyday life.

Key Features of the Lifeline Program

Eligibility Criteria

Income Requirements: Households at or below 135% of the Federal Poverty Guidelines qualify for Lifeline support, OR
Participation in Federal Assistance Programs: Enrollment in certain programs—like Medicaid, Supplemental Nutrition Assistance Program (SNAP), or Federal Public Housing Assistance—can also confirm your eligibility.

Monthly Discounts

Standard Discount: Most Lifeline subscribers can receive up to $9.25 off their monthly phone or internet bill.
Enhanced Tribal Support: Eligible individuals who live on Tribal lands may receive up to $34.25 in monthly discounts, recognizing the higher connectivity costs and unique challenges in those areas.

Renewal and Recertification

Lifeline recipients must recertify their eligibility once a year. Failing to complete this process can result in losing the monthly discount. The recertification typically involves confirming that your household’s income or participation in qualifying assistance programs still meets the program’s requirements.

Survivor's Benefit

The Safe Connections Act (SCA) of 2022 offers a hand to survivors of domestic violence, human trafficking, and similar crimes. The Act makes it easier for survivors to access discounted phone, internet, or bundled services through the helpful Lifeline program. This is designed to make sure communication stays affordable and accessible during a difficult time.

For information about additional Lifeline-related programs, including the Survivor’s Benefit, please visit the Universal Service Administrative Company’s Lifeline website. Click here to learn more.

Nationwide Impact

Since its inception, Lifeline has helped millions of Americans stay connected to essential services—such as healthcare providers, employers, and educational resources—by making phone and internet bills more affordable. Here’s why that matters:

Bridging the Digital Divide: Lifeline plays a critical role in expanding access to modern technology, especially in rural areas and low-income urban communities.
Supporting Job Seekers: Reliable internet and phone service can be a lifeline for those searching for work or pursuing online education and training programs.
Enhancing Community Well-Being: By fostering greater connectivity, the program contributes to better public safety, community engagement, and economic opportunities for recipients.

The Path Forward

With broadband usage on the rise and remote services becoming the norm—from telehealth appointments to distance learning—the Lifeline Program is poised to remain a vital tool for closing the digital divide. Policymakers, telecom providers, and community organizations regularly collaborate to refine the program, aiming to maintain affordability while adapting to new communication technologies.

Federal Lifeline Program Overview